Customer Care
Consumer Care Number (Toll-Free)
Customers can contact our Customer Care team through the following details:
Toll-Free Number: 0120-617-5000
Working Hours: 8:00 AM to 12:00 Midnight
Complaint Centre Contact Details
Customers can register complaints or service requests through the following channels:
Email ID: carebroadband@denonline.in
Postal Address:
Den Broadband Private Limited
236, Okhla Industrial Estate , Phase III , New Delhi – 110020
Fax - +91 -11- 40522203
Procedure for Lodging Complaints and Service Requests
DEN Broadband Limited has established a two-tier grievance redressal mechanism in accordance with TRAI regulations. Customers may register complaints through Toll-Free Number, Email, Mobile Application, Self-Care Portal, or Written Communication.
Upon registration, a unique Complaint Reference Number will be generated and communicated to the customer. All complaints shall be addressed within prescribed timelines.
Time Limits for Redressal of Complaints
| Type of Complaint | Resolution Time |
|---|---|
| Service Requests / Technical Issues | Within 3 Working Days |
| Billing Related Complaints | Within 7 Working Days |
Escalation to Appellate Authority
If the customer is not satisfied with the resolution, the complaint may be escalated to the Appellate Authority for further review.
Appellate Authority Details
Name: Mr. Rakesh Kumar
Designation: Manager (Customer Service)
Office Address:
Den Broadband Private Limited
236, Okhla Industrial Estate , Phase III , New Delhi – 110020
Telephone: 8882037408
Fax: +91-11-40522203
Email: appellateauthority.bb@denonline.in